Your order is carefully packed and inspected before shipping. However, damages in transit can not be completely excluded. So we would like to ask you to check the goods with great care for completeness and possible transport damages.
What to do in case goods got damaged in transit?
In case your order arrives damaged, we recommend that you refuse to accept the damaged goods or sign the delivery slip with the note "damaged/broken".
Please inform the carrier as well as our Customer Service immediately in written form about the damages within 4 days upon receipt.
What to do, if you accepted the goods despite our recommendation and they happen to be damaged?
In this case we ask you to please send us digital photos of the damage (products, package on the outisde and the inside, shipping label) via e-mail stating your invoice number, so that we may send a damage report to our insurance in the correct form.
